“Kashouf”: Omnichannel support with SLA standards
Ticket management and knowledge-backed resolutions need a system that unifies requests and measures quality. Kashouf provides a support portal that oversees prioritization, escalation, and automated closure.
How does Kashouf support technical support teams?
- Intake tickets from multiple channels.
- Classification and prioritization: Critical / High / Medium / Low with SLA timers.
- Asset-linked tickets for full context.
- Issue service contracts and work orders when needed.
- Prebuilt response templates and paid service offers when requests are out of scope.
- Role-based permissions for supervisors, technicians, and finance.
- Built-in communications via email, SMS, and WhatsApp.
- Electronic invoicing compliant with Phase 1 and Phase 2.
Benefits
- Shorter response times and fewer SLA breaches.
- Standardized solutions and higher first-contact resolution.
- Better customer experience through clarity and transparency.
