“Kashouf”: A step change in managing maintenance operations
Maintenance teams face daily challenges: unexpected tickets, SLA tracking, coordinating multiple crews, and on-demand reporting. Kashouf provides an integrated platform for small and medium businesses in Saudi Arabia and the Gulf to enhance readiness and execution speed while reducing costs.
How does Kashouf serve maintenance teams?
- Automatic ticket intake and prioritization: classify issues, link them to the asset/site, and apply contract-specific SLAs.
- Smart scheduling and rapid assignment: balance technician workloads and notify customers of appointments.
- Controlled field execution: equipment-specific checklists, before/after photos, readings, and digital signatures.
- Spare parts and light inventory management: issue materials to jobs and track actual costs.
- Governed reporting and closure: supervisor approval and conversion to invoicing when due.
Flexible work orders
- Ready-made quotation templates.
- Issue invoices for emergency and recurring services.
- Role-based access controls: Technician / Supervisor / Finance.
- Built-in communications via email, SMS, or WhatsApp messages.
- Project calendar.
- Electronic invoicing compliant with Phases 1 and 2.
- Dashboards for performance, quality, finance, and sales.
Benefits
- Shorter response and resolution times.
- Fewer repeat visits through checklists and fault history visibility.
- Standardized reports and higher customer satisfaction.
