“Kashouf”: Empowering on-the-ground field teams
Field performance relies on accurate information and real-time connectivity.
How does Kashouf support field teams?
- Clear work orders via the mobile app: location and today’s tasks.
- Arrival and time tracking: “On the way” then “In progress.”
- Instant documentation: photos, voice notes, meter readings, and immediate spare-part requests.
- Fast collaboration: push updates to the crew and request an additional helper on the job.
- Permission policies: technicians see only their assigned jobs; supervisors approve closures—or the technician can close if a service completion code sent to the customer’s phone is provided.
- Automated alerts for delays, working hours, and task reminders.
- Ready-to-use service report templates and visit invoices.
- Performance dashboards: technician productivity per day, on-time adherence, and rework ratio.
Benefits
- Higher technician productivity per day.
- More accurate field data that speeds up review and invoicing.
- Reduced miscommunication and duplicate work.
